Guesty Integration with HelloHost
Integrate Guesty with HelloHost's AI to fully automate guest communications and streamline property management. Follow this comprehensive guide to set up your integration seamlessly.
Overview
Guesty is an all-in-one AI-powered vacation rental software designed for hosts and property managers to scale their portfolios. It serves as a centralized powerhouse that simplifies channel management, guest communication, and daily operations. By synchronizing listings, rates, and availability in real-time across 60+ major OTAs (like Airbnb, Vrbo, Booking.com, and more) Guesty ensures you maintain full control of your business from one intuitive dashboard while maximizing revenue and occupancy.
With the HelloHost AI + Guesty integration, you can fully automate guest messaging directly inside your unified inbox and deliver true 24/7 coverage. After a quick onboarding call, HelloHost connects to your Guesty account, imports your selected listings, and goes live on your schedule, handling routine guest questions, staying on-brand with your tone of voice, and escalating complex issues to your team via SMS, WhatsApp, or Slack.
Key Features and Capabilities:
Instant, Conversational Replies
Provide immediate, natural responses that maintain your unique style, ensuring guests stay satisfied and well-informed around the clock.
Complete Context Awareness
Benefit from full insight into every interaction, as HelloHost utilizes your booking specifics, house rules, and FAQs to provide precise answers from the first inquiry to checkout.
Consistent Brand Control + Learning
Maintain a uniform brand voice as you scale; simply set your tone, policies, and property details once and let the system apply them consistently across all your properties.
Smart Escalations, Real-Time Notifications and Upsells
Manage common guest requests and promote revenue-generating upsells like early check-ins or late checkouts effortlessly, while automatically directing complex or edge-case inquiries to your staff via SMS, WhatsApp, or Slack.
Smart Human Handoff
Convert guest communications into structured, manageable tasks for your team, preventing missed details and ensuring smooth operations during peak demand.
What Kind of Data Sources HelloHost Uses
HelloHost AI responds using information from:
Guesty Listing Details – automatically imported and kept aligned with your live property information across all channels.
Your Custom FAQs in HelloHost – tailored per listing inside the HelloHost Portal, so answers match how you operate (not generic templates).
Past Conversation History – reads the entire thread and previous guest conversations to stay consistent, avoid repeating questions, and respond with the right context every time.
Real-Time Web & Maps Data – uses trusted online sources such as Google Search and Google Maps to answer location-based, directions, and nearby recommendations when relevant.
Other Data Sources You Share – any additional documents, notes, or guidance you choose to provide.
This ensures responses are accurate, personalized, and aligned with your property rules
Schedule and Complete an Onboarding Call
Sign up and schedule an onboarding call with the HelloHost team. We'll create your account together and configure HelloHost around your specific property preferences.
⚠️ Please note that this is a required step, otherwise your AI settings and notifications won't work correctly.
Integration via OAuth + Import your Listings
Connect your Guesty account with HelloHost
🔑
Go to the HelloHost portal and click Sign Up to create your account.
➕
To connect your PMS, click on the 'Import Your First Listing' button.
📋
Select Guesty as your PMS.
🔐
Log in to your account and authorize the HelloHost integration via OAuth.
✅
You'll see your Guesty listings. Click on Import All, and then click on Import Listings.
✅ Your Guesty listings will now be imported into HelloHost.
Go-live
During the Onboarding call, we will work with you to set a "go-live" date, at which point the AI will begin responding to your guest messages. Concurrently, the AI will begin sending you any notifications from the conversations (the notifications are set up during the onboarding call).
You can turn off or on any of your listings or even conversations directly inside your account.
🛠️ Troubleshooting
📶Connection Issues
Clear browser cache/cookies or try a different browser.
💬 Support
If you encounter any issues, please reach out to us at cs@hellohostai.com for assistance.
📧
Email Support
cs@hellohostai.comReady to Get Started?
Transform your guest communication with HelloHost's AI-powered automation. Schedule your onboarding call today and experience the future of hospitality management.
