New Feature
Meet Wally
Ask Wally to handle guest and operational tasks right from your team chat.
Instantly understand what's happening in any guest conversation
Take quick action from WhatsApp, Slack, or SMS
Keep operations moving while Wally coordinates with Autopilot
# guest-messages
Andi
10:18 AM
Hi, is early check-in possible?
Maple View Villas
10:19 AM
Hi Andi! Thanks for reaching out. We should be able to have your villa ready by 2:00 PM today. We'll message you as soon as it's ready.
Andi
10:23 AM
Perfect, thank you! Also, any good dinner spots nearby?
Maple View Villas
10:24 AM
Let me check on this for you.
Maple View Villas
10:26 AM
Hi Andi! We love The Cliff House for sunset views and great seafood—it's about 8 minutes from the villa. I'll send a few more options too.
Andi
10:27 AM
Sounds great, thanks so much!
Message #guest-messages
Wally
Active
Conversation Summary
Andi is arriving today at 2:00 PM and requested early check-in. They're also looking for local dinner recommendations.
Your message (internal)
Let guest know we love the Cliff House for sunset views and it's about 8 minutes from the villa.
Message sent to guest:
Hi Andi! We love The Cliff House for sunset views and great seafood—it's about 8 minutes from the villa. I'll send a few more options too.
10:26 AM
Know what matters and keep things moving
Wally understands context, surfaces key details, and helps your team deliver standout guest experiences—automatically.
New Feature
Tasks
Seamlessly bridge the gap between guest communication and operational execution. Turn conversations into actionable tasks instantly.
Auto-Creation from Chat
AI detects actionable items in guest messages (like 'light bulb out') and automatically creates a task.
Centralized Task Board
View, track, and manage all operational tasks in one unified dashboard, organized by urgency and listing.
Team Assignment
Assign tasks to specific team members or cleaners directly from the platform to ensure accountability. Team members can be notified.
Status Updates
Track progress from 'To Do' to 'Done,' keeping everyone aligned on maintenance and guest requests.
Task Management
View and manage all your tasks in one place.
All Tasks
My Tasks
Search tasks by title, property, status...
Status: All
Urgency: All
Properties: All
Due: All
TASK TITLE
TYPE
PROPERTY
STATUS
Maintenance request for guest
Type: Maintenance
Property: Property A
Access issue follow-up
Type: Maintenance
Property: Property B
Resolve lock issue
Type: Operations
Property: Property C
Appliance repair request
Type: Maintenance
Property: Property D
Guest lockout - door code not working
Type: Maintenance
Property: Property E
HVAC maintenance check
Type: Maintenance
Property: Property F
General maintenance follow-up
Type: Maintenance
Property: Property G
Replace broken light fixture
Type: Maintenance
Property: Property H
New Integration
Breezeway Integration
Connect guest communication with operational follow-through.
Faster handoff from issue to action
Better alignment across teams and tools
Clearer operational visibility
Tasks
View: All
All Tasks
My Tasks
TASK
ASSIGNEE
PRIORITY
STATUS
Leaking faucet in kitchen
Unit 12A
John D.
HVAC not cooling
Unit 7B
Maria S.
WIFI not working
Unit 4C
Alex P.
Replace smoke detector battery
Unit 9D
John D.
Deep clean before check-in
Unit 3F
Maria S.
Pool heater not working
Unit 15A
Alex P.
Showing 6 of 24 tasks
View all tasks →
Issue logged in PMS
Leaking faucet in kitchen
10:31 AM
Task created in HelloHost
Leaking faucet in kitchen
Maintenance
Unit 12A
Task synced to breezeway
Assigned to Technician
John D.
10:35 AM
Completed in Breezeway
Faucet repaired
11:42 AM
LET'S CHAT
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