If you're using Hostaway, you already have a powerful system for managing a growing vacation rental business. From reservations and channel management to guest communication, reporting, and day-to-day operations, Hostaway gives property managers a centralized place to run their portfolio.
But even with all those tools, guest messaging can still eat up a surprising amount of your team's time.
That's where HelloHost fits in. Our integration adds an AI layer that works with your existing Hostaway setup. It doesn't just help you write replies; it actually handles the conversations for you, so your team can focus on the work that actually needs a human.
What Hostaway does best
Hostaway is great for teams that need to keep everything in one place. It brings together your calendar, your unified inbox, and tools for tasks and reporting.
It's the central hub for conversations coming in from Airbnb, Vrbo, SMS, and WhatsApp. They've also built out their own AI tools, including AI Replies and AI CoHost, to help teams automate guest communication, analyze their data, and streamline day-to-day operations.
It's a robust system that provides the operational backbone you need to grow your business.
So, why add HelloHost?
It's a fair question since Hostaway already has AI features. The difference comes down to how much work you want the AI to do on its own.
Hostaway's AI is helpful for drafting replies based on reservation details. It's designed to make your team faster at answering. HelloHost is built to be more autonomous.
Instead of just giving you a draft to review, HelloHost handles the whole conversation from start to finish. It reads the message, checks the property context and your specific rules, and replies for you.
The goal isn't to make your team faster at answering the same routine questions; it's to make sure they don't have to answer them at all.
For most of our users, this means hundreds of routine chats are handled automatically every month without a human ever having to touch the inbox.
How the integration works
Setting it up is simple. You can find HelloHost in the Hostaway Marketplace. Once you connect with our team in a quick 45 minute session, we help you import your listings and choose which properties you want to put on Autopilot.
HelloHost pulls the relevant property and reservation data from your Hostaway account to make sure the AI knows exactly what it's talking about. Your guests don't have to go anywhere new—they just keep messaging you where they always have.
If a guest asks something that actually requires a human decision, HelloHost pings your team via Slack, WhatsApp, or SMS with the full context so you can jump in immediately.
Is HelloHost right for you?
This setup usually makes the most sense for operators who:
- Feel like they're spending too many hours every day just replying to guests
- Have staff or VAs tied up with repetitive “check-in” or “WiFi” questions
- Want to provide 24/7 coverage without hiring more people
- Want an AI that can take ownership of routine conversations instead of requiring their team to manage every interaction
Hostaway gives you the tools to run your business. HelloHost gives your team their time back.
Together, they help you scale your portfolio without letting the day-to-day workload scale right along with it.
